In an attempt to understand their true core competencies, companies review their internal operations and outsource the day-to-day office operations. By outsourcing non-core back office activities, the organization can redirect those key human resources on to greater value added activities. Thus, business process outsourcing helps companies build long term relationships with their customers by expanding their ability to offer a variety of innovative products, continuous improved service levels, accelerated time-to-market and consequently, reduced costs.